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CDA Terms & Conditions of Parts Sale
Please read these Terms and Conditions and order guidance carefully. They refer to your rights as a consumer under current distance selling laws and explain how we will process your order and payment, and any returns and refunds.
These Terms & Conditions govern your use of the CDA parts e-shop website (link available at: https://www.matrixappliances.co.uk/parts/). By visiting and purchasing from the CDA parts e-shop website you accept, and agree to, the content of these Terms & Conditions. We reserve the right to change the Terms & Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
Who we are
The CDA Group Ltd (hereinafter referred to as ‘CDA’) is a UK domestic appliance manufacturer. CDA manufacture a wide range of appliances, sinks and taps under three brands – CDA, Amica and Matrix – distributing them from our head office in Nottinghamshire. You can find out more about us on our website.
The CDA Group Ltd (CDA)
For enquiries related to purchasing parts through this e-shop, please contact us by using the Part Enquiries Form on the Matrix website.
Company number: 02621460
The CDA Group Ltd is a wholly owned subsidiary of the Amica S.A.
Within these Terms & Conditions, reference to ‘CDA’ includes all brands manufactured by CDA: ‘CDA’, ‘Amica’ and ‘Matrix’.
If you have difficulty identifying or finding the part you require, or to check the availability of a part, please use the Part Enquiries Form on our website, using the link to Parts Enquiries Form. Providing details via this form will help us to deal with your enquiry quickly and efficiently.
Part fulfilment and enquiry teams work Monday-Friday 09:00-17:00 excl. public holidays.
Note that parts are sold through this website on a supply only basis. Any support with fitting parts should be independently sourced. Parts should only be fitted by a competent/qualified person.
When you have placed your order and we have taken payment, we will email you an order confirmation. This will detail the cost of the parts and delivery charges.
For any further queries related to your online parts orders, please contact us by email quoting your order number: firstname.lastname@example.org.
If you would like to cancel your order, please find more details in the section below.
Cancelling an Order if you Change Your Mind
If you have placed an order and wish to cancel you may do so immediately and for up to 14 days from the day the goods were delivered to you or the person nominated by you to take delivery. If the order is despatched in more than one delivery, you have 14 days in which to cancel from the date you received the final delivery of the order.
CDA does not accept liability for the cost of returning parts that are no longer required or have been ordered in error. If you have ordered the wrong parts or simply changed your mind, please return the part in perfect, re-saleable condition (including product packaging, instructions, etc). Do not write on or deface the item, its packaging or any instructions. Please note that the costs of returning the item(s) must be paid by the buyer.
Cancelling an Order Before Despatch or Delivery
To cancel your order on the day the order was placed before it has been despatched, please use the Returns/Cancellations Form on our website, please ensure you provide your order number.
If the order has not been despatched, we may be able to cancel the order prior to collection by the courier. We will cancel the order and issue a refund in full, including carriage charges.
Cancelling an Order After Despatch or Delivery
To cancel your order after it has been despatched or delivered, please use the Returns/Cancellations Form on our website, and also complete the Return Form enclosed with your parcel. If we have already despatched the order, you will need to take delivery and arrange for the return of the parts. We will refund the order in full, including carriage charges, but you will be responsible for organising and paying for the carriage of the return.
We will aim to despatch your order by the end of the next working day following order placement and payment. Working days are Monday-Friday excl. public holidays.
Generally, items will be delivered by DPD within 4-5 working days. DPD normally deliver between 7:30am and 7:30pm. Order must be signed for as proof of delivery. Deliveries to Republic of Ireland or the Channel Islands could take 6-7 working days.
Please note: After collection from CDA by DPD courier, you will receive text message with a parcel tracking number. You can track your delivery on the DPD website: DPD (UK) – Follow My Parcel, or on your mobile phone using the DPD app.
If you haven’t received your items within 20 days of the date of despatch, they may be declared “lost in transit”. In such circumstances, we will arrange for a replacement order to be delivered if you still require the parts.
If you order multiple items they may arrive separately. Any carriage will only be charged once.
Please take care when providing the delivery address. Incorrectly addressed parcels may be delayed by the carrier as they will have to manually confirm the delivery details. The accuracy of an address can be checked using the Royal Mail Postcode Finder.
Please ensure that the delivery address provided is complete and correct using the postcode lookup facility (small icon to the right of the postcode box on the checkout page) and that someone is available to receive and sign for the order. This could mean using a work address, a neighbour or a friend/family member who will be available. If no-one is available when a delivery attempt is made, retrieval of the goods from the carrier will become your responsibility.
We cannot accept liability for orders returned as “undelivered” for any reason.
We cannot accept responsibility for deliveries delayed due to inaccurate delivery information, or for parcels that have been delivered to an incorrectly supplied address.
The courier will accept a signature from any person at the delivery address. Once a parcel is accepted and signed for, the responsibility for it passes to the customer.
You can track your parcel at DPD online or by downloading the DPD app.
Availability and Estimated Delivery Times
We do our best to ensure availability of all listed products and endeavour to despatch all parts within the quoted time. We will inform you by email in the event of a shipping delay. If a part is not available at the time of despatch, we will contact you by email with an estimated delivery date and issue a refund if you decide to cancel your order.
If you have ordered multiple items they may arrive separately. Any carriage will only be charged once.
We will endeavour to despatch orders as quickly as possible. You have the right to cancel delayed orders at any time and obtain a refund by using the Returns/Cancellation Form on our website.
When a part has become obsolete or discontinued, we may withdraw that part from sale. If you have placed an order for an item that has been withdrawn from sale, we will inform you as soon as possible and offer you an alternative product if one is available. You may choose to cancel the order.
Please do not arrange to have a tradesperson on site to fit any parts until after your goods have arrived and you have checked them and accepted. We will not pay your tradesperson’s costs in the event that the item is damaged in transit or not suitable for any reason.
You can track your parcel at DPD online or by downloading the DPD app.
You have the right to cancel delayed orders at any time and obtain a refund prior to the item being despatched. To arrange details of a refund, please contact us by email: email@example.com.
All prices are quoted in pounds sterling and include VAT at prevailing UK rates. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase. You are entitled to a full refund if any price increase is not acceptable.
Payment for parts is made via our secure online checkout system in association with the Stripe platform. We accept Visa, Visa Electron, MasterCard or American Express cards, and Google Pay and Apple Pay. Charges will appear on your statement as ‘CDA Parts’.
Payment will be taken at the point of ordering. Once the payment transaction has been approved by your bank, we will send an email with confirmation that your order is being processed.
Should there be any problem with your order after payment has been taken, such as out of stock parts or an error, we will contact you and ask how you wish to proceed.
If you have ordered multiple items and they are despatched separately you will only be charged once for carriage.
Whilst we do package goods carefully, please do take care when opening packages to avoid injury. We cannot be held responsible for personal injury caused when opening packages or fitting parts.
Returns & Refunds
If parts are received damaged or faulty, or there is other reason for returning a part, please contact us immediately by using the Returns/Cancellations Form on our website. Damaged parts should be reported within 24 hours of receipt.
You have 14 days in which to cancel an order no longer required, and 30 days during which to return the goods.
Provided that you return the parts in accordance with these Terms & Conditions CDA will refund the purchase price, or exchange or replace the part. Refunds are normally processed within 14 working days of receipt of the returned goods although sometimes refunds may take a little longer.
Refunds are made using the same form of payment used to make the initial purchase. Once the refund is completed, we will inform you by email. Depending on the bank and payment method, you should normally see the refund in your account within 14 working days.
CDA will refund delivery and return charges where the parts are being returned because they are faulty, damaged or differ from these ordered by you. Refunds for return postage will only be made once fault or damage has been verified and will be made by BACS payment. Return postage charges must be supported by a receipt, be reasonable and be approved by CDA.
All goods are despatched with a Returns Form enclosed. If you are returning items for any reason, please complete the form and enclose it with the returned parts in addition to completing the online form. This helps us to identify the order and process returns and any credits quickly and efficiently.
If a part is faulty, received damaged or is different from the part which you ordered, CDA will pay the postage fees to return the part and will add this to the refund of the part and the cost of the original delivery.
If you cancel your order, you will be responsible for organising and paying for the return delivery. We will refund only the cost of the part on your original order.
Proof of Postage
Please make sure you obtain proof of postage in case your item goes missing in transit.
Parts are sold through our website on a supply only basis. Any support with fitting parts should be independently sourced. Parts should be fitted by a competent/qualified person and in accordance with the manufacturer’s instructions.
Any attempt to modify or repair a CDA appliance by an unauthorised person will render all CDA warranties invalid – see warranty terms and conditions. CDA will not be held liable for any injury or consequential losses resulting from parts being fitted incorrectly, or from the fitting of an incorrect part, or from injury caused by handling any part.
Please do not arrange to have a tradesperson on site to fit any parts until after your goods have arrived and you have checked them and accepted. We will not pay your tradesperson’s costs in the event that the delivery is delayed, the item is damaged in transit or is not suitable for any reason.
Product Specifications & Suitability
Details, diagrams and specifications of parts listed on this site are the best available at the current time. If you have ordered an item that has an inaccurate product description, diagram or image, we will remedy this by providing you with a full refund upon the return of the item. Please see the Returns & Refunds section of these terms & conditions for details.
Parts are guaranteed for three months from date of delivery provided that they have been fitted by a competent person.
For warranty related to parts fitted to a CDA appliance under the terms of the appliance warranty, please see our appliance brand websites for warranty details:
Please notify us of a faulty item by using the Returns/Cancellations Form on our website.
Does not cover faults caused by accident, incorrect fitting, neglect, misuse, or normal wear and tear.
Parts are guaranteed for three months, provided they have been fitted by a suitably qualified and competent person and this can be evidenced. You will be offered the choice of a replacement or a refund. We reserve the right to inspect items returned as faulty in order to test them and confirm that they are faulty before issuing any refund.
IMPORTANT. Any claim for damaged goods should be made within 24 hours of delivery.
Where the outer package is damaged on delivery you should mark the carrier’s receipt as “Damaged” before signing for and accepting the delivery. If you are unsure as to the condition of the goods you should mark the courier receipt as “Unchecked” before signing to accept delivery.
If you receive an item that has been damaged, please use the Returns/Cancellation Form on our website to arrange the return or replacement. In most cases, we will refund the cost of return and redelivery.
Goods returned because they are damaged must be returned in the condition you received them.
IMPORTANT: return refunds will only be issued after a physical check of returned parts to our warehouse.
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
We will endeavour to despatch all orders as quickly as possible after payment has been taken. We have no liability to you for any delay in the delivery of products ordered. If you tell us that you require parts delivery by a certain date we will endeavour to deliver the parts to you on or before the agreed date but cannot guarantee any delivery date.
Any attempt to modify or repair an appliance by an unauthorised person will render all CDA warranties invalid – see warranty terms and conditions. CDA will not be held liable for any injury or consequential losses resulting from parts being fitted incorrectly, or from the fitting of an incorrect part, or from injury caused by handling any part.
Please do not arrange to have a tradesperson on site to fit any parts until after your goods have arrived and you have checked and accepted them. We will not pay your tradesperson’s costs in the event that the item is damaged in transit or not suitable for any reason.
Your personal information will be processed according to our Privacy Notice.
Telephone calls to our customer service department may be monitored or recorded for training and quality purposes.
These terms and conditions do not affect your statutory rights.