Need Help?

We’re here to help you find exactly what you are looking for and get your appliance running at its best again. If you are not sure what you need, please get in touch with us using the enquiry buttons and our helpful, friendly and knowledgeable team will help resolve your parts query as quickly as possible.

If you need help with fitting or installation we can assist you with advice and guidance on how to do this safely. For anything that requires specialist knowledge, we can arrange and provide a UK-wide engineer service to complete the job for you.

Arrange an engineer visit

Spare Parts e-shop – Enquiries & Returns/Cancellations

Please choose your reason for contacting us today:

Spare Parts e-shop Enquiries

If you are struggling to find your part or are unsure of which filter you require please use this form to contact our Team of Parts experts.

Spare Parts e-shop Returns/Cancellations

Please ensure you fill out all sections of this form to enable us to process your request quickly.

Your Details:

Title: *

Full name: *

Email: *

Contact number: *

Postcode:

Your Appliance:

Category: *

Model: *

Product Description:

Appliance serial no.:

Enquiry details:

Please let us know the general reason for your enquiry *

Please describe the part(s) that you are trying to purchase *

Are you able to provide any relevant images to assist with your query?:
(Accepted File Types: .pdf .jpg .jpeg .png .gif)

Returns & Cancellations

Part Number:

Quantity:

Order Number: *

Order Date: *

Please give a reason for returning/cancelling these parts *

CDA process the information provided on this form in accordance with our Privacy Notice for the purpose of administering service calls and part & product enquiries.

IMPORTANT: please also complete the returns form enclosed with the goods to enable us to deal with the return and any credit quickly once the part has been successfully returned to us.

Orders may be cancelled immediately and for up to 14 days from the day the goods were delivered to you.

A) Cancelling an Order Before Despatch or Delivery
If your order has not been despatched, we may be able to cancel the order prior to collection by the courier. We will cancel the order and issue a refund in full, including carriage charges.

B) Cancelling / Returning an Order After Despatch or Delivery
If we have already despatched the order, you will need to take delivery and arrange for the return of the parts. We will refund the order in full, including carriage charges, but you will be responsible for organising and paying for the carriage of the returned goods.

If the part is damaged or if we have sent you a part that is different to the one you ordered, we will issue a full refund for the part, delivery costs and return postage to CDA.

If you receive a damaged part, please report it to us within 24 hours of receipt.

Please return goods in perfect, re-saleable condition (including product packaging, etc). Do not write on or deface the item, its packaging or any instructions.

Following receipt and satisfactory inspection, any credit for cancelled orders will be issued for the goods and original standard delivery charges within 7 to 10 working days to the card used to pay for the original part.

CDA does not accept liability for the cost of carriage to return parts on cancelled orders.

Please see full part sale Terms and Conditions.